Overview
reCAPTCHA is a security feature designed to distinguish between human users and automated bots. If you are experiencing issues with the reCAPTCHA widget on your payment pages, please review the following troubleshooting steps.
Common Technical Barriers
Pop-up Blockers: reCAPTCHA operates as a pop-up window. If your browser is configured to disable pop-ups, the verification window will not appear or function correctly.
Connection Speed: On slower internet connections, the widget may lag while attempting to load the required verification images. Wait a few moments before trying to proceed to the next step.
Browser Version: Ensure your web browser is updated to the latest version to maintain compatibility with security scripts.
Browser-Specific Tips
Try a Different Browser: If you encounter persistent issues, switch browsers.
Google Chrome: Generally the most reliable and stable platform for reCAPTCHA.
Internet Explorer: This browser is known to be temperamental with high reported incident rates for this feature.
Google Account Sign-in: If you are using Chrome, being signed into your Google Account can increase the system's "confidence" that you are a real person, often resulting in an easier verification process.
Advanced Troubleshooting
Clear Cache & Cookies: If the widget appears "stuck" and prevents you from moving forward, clearing your browser's cache and cookies can often reset the process.
Repetitive Use: If you use the same payment page frequently in a single browser session, reCAPTCHA may add extra layers of verification (more image challenges) to ensure the activity isn't automated.