Overview
If you are experiencing connection issues between LawPay Link and your systems, please review the following technical checklist before contacting support.
1. Network & Infrastructure
Maintenance: Is your IT department currently performing any maintenance on your local servers or network?
General Connectivity: Are other services or applications in your firm experiencing similar connection issues?
IP Changes: Has your firm recently changed its static IP address?
Server Configuration: Have you moved or renamed the server where the LawPay Link web service is hosted?
2. Security & Firewall
IP Whitelisting: If you limit the IP range for incoming communication with your server, have you verified that the current LawPay Link IP range is correctly whitelisted?
3. Software Updates
Version Changes: Did you recently upgrade to a new version of ProLaw or Elite?
4. Server Resources
Intermittent errors are often caused by resource exhaustion on the server hosting the LawPay Link web service. Please verify:
Available RAM: Ensure you have more than 5% available RAM (regardless of the total capacity).
Disk Space: Verify there is sufficient free disk space for temporary files and logs.
Need Further Assistance?
If you have gone through this checklist and still require help, please reach out to our team:
Email: [email protected]