Overview
If your client needs another copy of their receipt or if it needs to be forwarded to a different email address, you can quickly resend it from the payment details.
Step-by-Step Instructions
Locate the Transaction: Use the Find Payments box at the top of the left navigation bar or search for the transaction within the Payment Manager.
Open Details: Click on the transaction to open the Payment Details screen.
Access Email Options: Click the Email Receipt(s) button located at the bottom of the page.
Select or Add Recipients:
To Resend: Check the box next to the current email address on file.
To Add New Addresses: Click the plus (+) button and enter the new email address.
Note: These individual fields do not support multiple email addresses; use a new field for each recipient.
To Exclude: Uncheck the box next to the original recipient if they should not receive the copy.
Send: Click the Send button.
Confirmation & Tracking
Success Message: A confirmation will appear on your screen indicating whether the mail was successfully sent.
Delivery History: The next time you visit the Email Receipt(s) section for this transaction, the system will display the last successful send date for every address that has received a copy.